COVID-19 changed the way people go about their daily lives. Internet usage in the United States is on the rise, and people are relying more on connected devices for work, leisure, and connection. There’s no shortage of services that can be found online, and now is as good a time as ever to launch an online business. Take a look at some of the services that people are taking advantage of from the comfort of home.
Online Customer Support
Call centers are necessary for businesses that need to field customer calls and maintain a high level of customer service. With so many customers at home enjoying more free time, call center agents are dealing with increased customer interactions. The best way for any business to take customer service to the next level is to leverage the right call center software. Bright Pattern’s contact center mobile app puts the power of an omnichannel agent desktop onto agents’ mobile devices so your business can adapt to a remote workforce.
The mobile app fuels customer interactions with call center agents on their mobile devices via live chat, SMS, webchat, video, and messenger apps. Call center agents, supervisors, field workers, and IT departments alike can communicate directly with actual customers and collaborate with other departments to deliver an exceptional customer experience. The cloud-based, omnichannel agent desktop features CRM integration, call routing, call recording, built-in quality management, a central desktop that tracks all customer interactions, and more.
When facing a medical condition that requires prescription medication, affording the cost of medicine can be more stressful than battling the condition. The good news is that you can find affordable prescription drugs from the comfort of your home. Canada Drug Store provides patients access to thousands of prescription medications and health products at steep discounts. The Canada pharmacy online offers brand-name and generic drugs sourced from international pharmacies in the United Kingdom, Canada, New Zealand, and Australia. Getting a new prescription order or refill is easy with the Canadian online pharmacy. Simply find your prescription medication, add it to your cart, upload a valid prescription, and enjoy free shipping. The pharmacy also offers a price-match guarantee in the event you find a lower price on your needed prescription medications.
With many social gatherings on pause in the United States, Americans are finding new ways to entertain themselves at home. Streaming services like Netflix, YouTube, and Amazon have become immensely popular, and users are increasingly using their connected devices to stream their favorite movies and shows. Before COVID-19, streaming services were jumping on the mobile app bandwagon to ensure users have on-demand access to their favorite content. Users today are spending less time on the mobile app versions, and traffic is growing once again on these streaming websites.
Working from home eliminates the need to commute, giving people more free time and more money in their pockets. The pandemic saw a surge in people finding ways to learn new things and develop their professional skills. Educational sites like Skillshare, Udemy, and Coursera have seen an uptick in new first-time users interested in learning. You can find educators willing to share their knowledge and expertise on everything from languages and marketing to home maintenance hacks and coding.
Online Design Services
The internet is the perfect platform for budding entrepreneurs looking to start a small business. Launching a small business requires a professional website that aligns with your brand identity. You can easily find graphic designers and website developers who offer affordably priced services from the comfort of home. The best part about searching for design services online is the ability to browse past portfolios and compare prices so you can find the right designer for your budget and vision.
The more that people are spending time at home, the more they are relying on the internet to go about their daily lives. From customer service and prescription medications to entertainment, learning, and design services, you can do almost anything online.